Help
Frequently asked questions
How do I place an order?
Add the products you need to your selection and submit your request using the form. There is no obligation to order. We will then provide the final price, including shipping costs, along with payment details. Your order is confirmed once you have accepted the quote and payment has been received. For larger orders, you can also request a personalised quote directly.
What payment methods do you accept?
Payment is made by bank transfer. Bank details are provided in our confirmation email. Schools and businesses receive an invoice issued in their name.
How quickly do you ship?
In-stock products are dispatched within 3–5 working days after payment is received. For larger orders, we confirm availability and estimated dispatch times before payment. Delivery times depend on the carrier and destination country.
Where do you deliver and how much does shipping cost?
We deliver throughout France and the European Union. Shipping costs are confirmed before you place your order. For destinations outside the EU, please contact us for a personalised quote including shipping.
Can I order a single drape?
Yes. All 24 shades are available individually for €9.50 each, with no minimum order. If a drape is lost or damaged, simply select its number, from 01 to 24, to replace it without buying a new set.
Do you offer prices for schools and bulk orders?
Yes. We offer volume pricing: €219 per set for orders of 1–2 sets, €209 per set for 3–9 sets, and €199 per set for 10 or more. For orders of 20 sets or more, we provide a personalised quote. Invoices can be issued in your school or business name, with your VAT and purchase order numbers where applicable.
How should I care for my drapes?
Provisional text, awaiting approvalTo preserve colour accuracy, wash your drapes separately for the first few washes, then only with similar colours. Hand wash gently or use a delicate machine cycle at a maximum of 30°C. Avoid bleach and stain removers. Lay flat to air-dry, away from direct sunlight. Iron on a medium setting if needed, and store the drapes in their pouch away from light between uses.
Can I return a product?
Provisional text, awaiting approvalColor Prestige supplies professional customers. We do not accept returns or exchanges for a change of mind, except where mandatory legal rights apply. If a product arrives faulty, differs from your order or has been sent in error, please contact us as soon as possible, quoting your enquiry reference and providing a photograph of the issue. We will arrange the return and provide a replacement or refund in accordance with applicable legal requirements.